Trial & Warranty Policy

Hush Mattress Trial & Warranty Policy

EFFECTIVE DATE: 1 AUGUST 2026

APPLICABLE PRODUCT(S): ALL HUSH MATTRESSES PURCHASED THROUGH HUSH.IN, subject to all the terms and conditions below.

If your purchase was made prior to the effective date, please contact our Customer Support team via email at support@hush.in, by phone at +91 77188 11177, or via WhatsApp at +91 98695 80957 to review the trial and warranty details of your product.

PART A — 365-Night Trial Policy

A1. Overview

We believe that sitting on a mattress for a few minutes in a crowded shop is the worst way to buy a mattress that you’re going to likely use for the next 10 years of your life. You won’t know if something is a perfect fit until you have a few nights to try it out first! That’s why we offer the 365-Night Trial, which allows you to buy a Hush mattress risk-free. If the mattress ends up not being the right fit for you within the first 365 nights, we’ll help you out with either an exchange or a return and full refund.

A2. What the Trial Covers

The 365-Night Trial is available for the Mattress collection only. Pillows and other soft furnishings are not covered under this policy.

For the purposes of this policy, “Soft Furnishings” shall mean and include items such as pillows, cushions, mattress protectors, mattress toppers, bedsheets, bed linen, quilts, duvets, comforters, covers and other related items.

A3. How to Start a Return

We aim to make the return process as simple as possible. To return your mattress, just:

• Email us at support@hush.in, or

• Call us on +91 77188 11177, or

• WhatsApp us on +91 98695 80957

with your concern and we’ll work with you to have your mattress picked up as soon as possible by one of our logistics partners.

A4. Packing & Pickup

The packing material will be sent by us; you need to pack and keep it ready. Our courier partners will arrange to pick up the mattress and ship it back to us by making a reasonable number of pick-up attempts and if due to any reason the pickup fails i.e., due to customer unavailability, non-packaging, refusal to hand over the mattress, then Hush may reschedule the pickup and may charge reasonable logistics costs subject to prior intimation.

Hush will cover the return shipping cost only if the return is approved and provided the mattress is returned from the original delivery destination. If the mattress is returned from a different location, the customer will bear the shipping charge and any additional handling/logistics costs as determined by Hush.

A5. Refunds

Refunds shall only be processed after completion of two stages. Once a preliminary verification is initiated when the Mattress has been received at Hush’s designated facility and the returned product has been verified.

Upon preliminary verification, Hush shall generate a Service Request Number (“SRN”). No refund process shall commence until an SRN has been generated and communicated to the customer.

Following approval of the SRN, Hush will ordinarily initiate the eligible refund within seven (7) business days. The time taken for the refunded amount to be reflected in the customer’s account may vary depending upon the bank, card issuer, payment gateway or other payment service provider.

A6. Purchases Made on Amazon/Flipkart

Mattresses purchased through Amazon or Flipkart are not covered by the Hush 365-Night Trial. Any request for return, exchange or refund of a marketplace purchase must be made through the relevant marketplace and shall be governed by the applicable terms, timelines and procedures of Amazon or Flipkart, as the case may be.

This exclusion from the 365-Night Trial does not, by itself, exclude an eligible Mattress from the Limited Warranty under Part B, provided that the Mattress was purchased from an authorised Hush seller and the customer produces a valid invoice and satisfies the applicable warranty requirements.

A7. Exchanges

If you are still within your 365-Night Trial and purchased directly through hush.in, you have the ability to exchange for a new product. Give us a call on +91 90046 02102 so we can walk you through the process. We’ll place your new order over the phone, charge the difference in cost between the two items (or refund the difference accordingly), and we will arrange for the removal of the original product.

PART B — Hush Lifetime Warranty

I. Policy: Hush Lifetime Limited Warranty Policy

This Limited Warranty is effective as of the effective date stated above and applies to all applicable Hush mattresses, subject to all the terms and conditions below.

II. Warranty Coverage – Limited Warranty Terms

All Hush products are covered by the trial period described in Part A (365-Night Trial Policy) above, which allows you to return the product to us if you are not satisfied.

III. Who is Covered

This Limited Warranty is valid only for the original purchaser from the original purchase date of the mattress and is non-transferable. The “original purchaser,” for the purposes of this Limited Warranty, is the first purchaser of the Hush mattress through one of Hush’s authorised channels namely, hush.in, Amazon, or Flipkart. Please retain a copy of your invoice as proof of purchase and ownership mandatorily. Hush reserves the right to reject any claim without any proof of valid invoice. If you sell or otherwise relinquish ownership of the mattress to another person, this Limited Warranty terminates and the subsequent owner accepts the product “as is” and “with all faults.”

IV. What is Warranted

This Limited Warranty extends to applicable Hush mattresses purchased through one of Hush’s authorised channels — namely hush.in, Amazon, or Flipkart (the “Mattress”). Hush warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for the lifetime of the original purchaser’s ownership and use of the Mattress, commencing from the date your Mattress is delivered to you, subject to the remedy tiers described in Section VII. Under this Limited Warranty, a replaced Mattress is subject to the same Limited Warranty term as the original Mattress. For example, if you obtain a replaced Mattress, the warranty term of the replaced Mattress continues to run from the date of delivery of the original Mattress. Products must be physically located in India to be eligible for return and/or warranty claims.

Mattresses sold as part of a bundle shall be covered by this Limited Warranty only to the extent of the Mattress itself. For the purposes of this policy, “Furniture” includes bed frames, cots, headboards, bases, side tables, seating, storage units and similar non-mattress products.

Furniture, Soft Furnishings, Bedding and all other non-mattress products, whether sold separately or as part of a bundle, are not covered by this Limited Warranty. Hush does not provide any general furniture warranty. Any product-specific warranty shall apply only where it has been expressly provided in writing by Hush at the time of sale.

V. The Following Defects Are Covered

Deterioration causing the Mattress to develop a visible indentation greater than one and one-half inches (1.5” / approximately 3.8 cm), provided that such indentation or sagging is not caused by:

(a) water or beverage spillage, cleaning agents, seepage, dampness, mould, fungus, or any other form of liquid exposure; or

(b) the use of an improper, inadequate, or unsupportive foundation, bed base, or bed frame.

For warranty eligibility, the Mattress must at all times be continuously supported by a compatible base and frame capable of bearing the combined weight of the Mattress and its user(s). Normal wear and tear shall not constitute a defect covered under this warranty.

(c) Any physical flaw in the Mattress that causes the foam material to evidence degradation, split or crack, despite normal usage and proper handling.

(d) Any manufacturing defect in the assembly of the Mattress cover.

VI. This Limited Warranty Does Not Cover

(a) Any damage to the Mattress due to environmental causes;

(b) Any Mattress which has been subject to misuse, neglect, accident or used in violation of instructions;

(c) Any increase in the softness of the foam material, or any change in the support, firmness, or feel of the Mattress to the body, occurring over time, none of which is covered by this Limited Warranty;

(d) The fabric, cover, and any textile or trim materials of the Mattress, which are subject to normal wear and tear and are not covered by this Limited Warranty;

(e) Comfort preference;

(f) Defects caused by physical abuse or damage to the structure and/or cover material of the Mattress, including, without limitation, burns, cuts, tears, liquid damage, or stains;

(g) Mattresses sold “as-is,” “preconditioned,” “reconditioned,” “used,” “returned,” “previously owned,” or any other similar wording indicating that the Mattress is not “new” or of “first quality,” or has previously been purchased or used by another consumer, unless otherwise required by applicable law;

(h) Unhygienic and unsanitary conditions i.e. stains, odour, infestation, burns, cuts, tears, liquid damage or other misuse-related damage. Hush may reject a trial return where the mattress is found to be damaged, abused, contaminated or unsafe to handle, without affecting any statutory rights available to the customer for genuine defects; and

(i) Any shipment of replacement Hush mattresses to an address outside India.

VII. Warranty Remedy

In the event of a Defect (as defined above), Hush’s sole liability and your sole remedies under this Limited Warranty will be:

For the first ten (10) years of ownership: Hush will, at its sole option and at no charge to you, either (a) repair or replace the defective internal layer(s) or component(s) of the Mattress (for example, a defective layer of foam), or (b) replace the Mattress with a new Hush mattress pursuant to our Return Request process;

or years 10+ (After the first ten years): Hush will, at its sole option, either (a) repair or replace the defective internal layer(s) or component(s) of the Mattress, or (b) replace the Mattress with a new Hush mattress pursuant to our Return Request process. You will be responsible for transportation costs of ₹1,250 each way (subject to change), payable whether or not a Defect is confirmed;

In all cases, your existing fabric cover will be retained and reused; the fabric cover itself is not repaired or replaced under this Limited Warranty (see the fabric exclusion in Section VI).

Any repair or replacement under this Limited Warranty will not extend the original warranty period nor create a new warranty period.

VIII. Your Responsibilities

In order for this Warranty to apply, the Mattress must at all times be continuously supported by a firm, compatible and structurally adequate foundation or bed base, together with a proper bed frame capable of supporting the combined weight of the Mattress and its user(s). Any damage, deterioration, indentation or sagging caused or contributed to by a failure to comply with these support requirements shall not be covered under this Limited Warranty.

You must show proof of original purchase. At Hush’s option, we may authorize you to provide photo evidence of the defect in lieu of returning the Mattress.

IX. How to Make a Warranty Claim

Hush

46 Saki Vihar Road, Saki Naka

Andheri East, Mumbai – 400072

Attention: Customer Support

E-Mail: support@hush.in

Phone: +91 77188 11177

WhatsApp: +91 98695 80957

Hush is a brand owned and operated by Flo Sleep Solutions Pvt Ltd.

X. Warranty Limitations, Disclaimers, and Limitation of Liability

Nothing in this Limited Warranty is intended to exclude, restrict, or modify any rights or remedies available to you as a consumer under the Consumer Protection Act, 2019, the Sale of Goods Act, 1930, or any other applicable law of India that cannot be excluded or limited by agreement. This Limited Warranty applies in addition to, and not in substitution for, those statutory rights.

To the extent permitted by applicable law, and except for the express Limited Warranty set out in this document, Hush makes no other express warranty with respect to the Mattress and its parts, or the operation, repair, or replacement thereof. No representative of Hush or its distributors or authorized retailers is authorized to make any changes or modifications to this Limited Warranty.

Some retailers offer extended or additional warranties, including but not limited to extended or additional fabric warranties, either from the retailer or through a third party. To the extent permitted by applicable law, Hush shall not be liable under any extended or additional warranties offered by any retailer or through a third party.

Subject to your statutory rights described above, the terms and conditions stated in this Limited Warranty shall be your sole and exclusive remedy in the event of a manufacturing defect during the warranty period. To the extent permitted by applicable law, in no event shall Hush be responsible for indirect, incidental, consequential, special, punitive, exemplary, or similar damages, whether arising in contract or otherwise.

To the extent permitted by applicable law, in no event shall Hush have any responsibility other than to replace or repair the Mattress, and in no event shall Hush’s responsibility exceed the purchase price of the Mattress or its replacement. This exclusive remedy shall not be deemed to have failed of its essential purpose so long as Hush is willing and able to replace or repair a Mattress found, upon review or examination by an authorized representative of Hush, to contain a material manufacturing defect during the Limited Warranty period.

Any failure to meet the support requirements set out in Section VIII that causes or contributes to damage, deterioration, or sagging will render the resulting damage ineligible for coverage under this Limited Warranty. Warranty coverage shall also be unavailable where inspection reveals that the Mattress has been kept in an unsanitary condition, subjected to improper cleaning, subjected to improper storage, subjected to physical abuse, or purchased through any channel other than hush.in, Amazon, or Flipkart.

In addition, relocation of the Mattress to another address will void this Limited Warranty and terminate eligibility under the 365-Night Trial unless the relocation is arranged and carried out by Hush through its relocation service, at the prevailing fee, currently ₹5,000 (subject to change). Where damage results from physical abuse, misuse, or any other cause excluded under this Limited Warranty, Hush may, upon your request, offer repair as a paid service at a cost quoted by Hush and payable by you. Hush reserves the right to discontinue products or modify product specifications without prior notice.

Hush does not warrant that the Mattress is suitable for any person’s medical condition. Hush makes no warranty beyond that which is contained in this Limited Warranty, except as required by applicable law.

XI. Dispute Resolution

In the event of any dispute, you are encouraged to first contact our Customer Support team so that we may attempt to resolve the matter directly. Nothing in this Limited Warranty limits or waives your right to pursue remedies available to you as a consumer under the Consumer Protection Act, 2019, including the right to approach the appropriate Consumer Disputes Redressal Commission. Save for statutory rights, the courts at Mumbai shall have exclusive jurisdiction over any dispute arising out of or in connection with this Limited Warranty.

XII. Governing Law

This Limited Warranty will be governed by and construed in accordance with the laws of India.

XIII. Hush Trial, Warranty, and Retailer Information