Frequently Asked Question

Visit hush.in, open the menu, and tap "Account." On the login page, tap "Create an account," enter your details, and your account is ready.

Yes, we offer guest checkout. You can complete your purchase on ​hush.in without creating a Hush account. That said, an account makes it easier to track your order, initiate returns, and access your invoice.

Go to hush.in, open the menu, and tap "Account." Enter the email address and password you registered with. If you have forgotten your password, tap "Forgot password?" on the login page to reset it.

Try resetting your password using the "Forgot Password" link on the login page. If you registered with a mobile number, make sure you are entering the same number. Still stuck? Email us at support@hush.in, call +91 77188 11177, or WhatsApp +91 98695 80957, and we will sort it out.

Log in to your account and update your details under profile settings. If the option is not available, ​get in touch with us, and we will update it for you. Changes may require verification for security.

We deliver pan-India. All Hush orders include free delivery, with no shipping charges at checkout on hush.in. Enter your shipping address at checkout to see the estimated delivery timeline for your location.

We deliver across India with free shipping on every order. Enter your shipping address and the page will show your delivery details before you complete payment. No amount is charged until you confirm the order. If you have questions about delivery to a specific area, email support@hush.in or WhatsApp +91 98695 80957.

At Hush, we accept UPI, credit and debit cards (Visa, Mastercard, and others), international cards, and Apple Pay. All payments are processed securely through Razorpay. We also offer a 0% EMI option through Snapmint, where you pay 25% upfront and the rest in 3, 6, or 9 monthly instalments. Cash on Delivery is not as of now. All payment options are displayed at checkout on ​hush.in.

No, we do not offer Cash on Delivery. All Hush orders are prepaid at checkout through Razorpay Secure, which supports UPI, credit and debit cards, international cards, Apple Pay, and other digital payment methods. A 0% EMI option is also available through Snapmint.

Yes, Hush offers two EMI options at checkout on hush.in. Snapmint 0% EMI lets you pay 25% of the order value upfront and split the remaining amount into 3, 6, or 9 monthly instalments at no extra cost. Card-based EMI is also available through Razorpay for eligible credit and debit cards. Both options appear on the payment page at checkout.

Yes, all three are accepted. Our payments are processed through Razorpay Secure, which supports UPI (any UPI app including Google Pay, PhonePe, and Paytm), Visa and Mastercard credit and debit cards, international cards, Apple Pay, and additional payment methods. You will be redirected to Razorpay's secure page to complete your Hush purchase.

Check that your card or UPI details are correct and that your bank has not flagged the transaction. If the Razorpay payment page shows an error, try a different payment method or a different browser. No amount is deducted on a failed transaction. If the problem continues, email us at support@hush.in or call +91 77188 11177 with your order details.

This usually happens due to a temporary bank processing delay. In most cases, the amount is auto-refunded to your account within 5 to 7 business days. If the refund does not appear after that, email support@hush.in with your transaction reference number, and we will trace it for you.

To cancel your order, contact us before it ships by emailing support@hush.in, calling +91 77188 11177, or sending a WhatsApp to +91 98695 80957 with your order number. Once the order has shipped, cancellation is no longer available. However, Hush mattresses purchased from ​hush.in are covered by the ​365-night trial, so you can return after delivery if it is not right for you.

To check whether your order can still be cancelled, email support@hush.in, call +91 77188 11177, or WhatsApp +91 98695 80957 with your order number. For full details on cancellations, refer to our trial and warranty policy.

Modifications may be possible if your order has not yet shipped. Email support@hush.in or call +91 77188 11177 as soon as possible with your order number and the change you need. Once the order has been dispatched, modifications are no longer possible.

Yes, as long as your Hush order has not yet been dispatched. ​Contact us with your order number and the updated address. Once shipped, a redirect may not be possible depending on the courier status.

If the order has not shipped, we can update the size for you. Email support@hush.in or call +91 77188 11177 with your order number and the correct size. If it has already shipped, accept delivery and request an exchange. For Hush mattress exchanges during the ​365-night trial, call +91 90046 02102.

Yes. ​Contact us with your order number and the updated contact details. We will update them so you continue to receive tracking and delivery notifications.

Delivery timelines depend on your location. You will see an estimated delivery date on the product page when you enter your pincode, and again at checkout. All Hush orders include free delivery across India.

Once your order ships, we send a tracking link via email and SMS. You can also log in to your account on ​hush.in and check your order status under order history.

Check your tracking link for the latest delivery status. Delays can occasionally happen due to logistics or weather, especially during peak seasons. If the estimated delivery date has passed and the tracking has not updated, email support@hush.in or WhatsApp +91 98695 80957 with your order number, and we will follow up with the courier.

We offer free delivery on all orders across India, including mattresses, pillows, and accessories. There are no shipping charges at checkout on ​hush.in.

If both are ordered together and in stock, we typically ship them together. In some cases, mattresses and pillows may ship from different locations and arrive separately. Both Hush shipments will have their own tracking details.

Check with your building security, reception, or any household member who may have accepted the delivery. If the package is genuinely not received, email support@hush.in or call +91 77188 11177 with your Hush order number as soon as possible. We will investigate with the courier.

Scheduled delivery is not available at the moment. For the latest on your delivery estimate, email support@hush.in, call +91 77188 11177, or WhatsApp +91 98695 80957 with your order number.

No installation is needed. Our mattresses arrive compressed and roll-packed in a box. Unbox, unroll, and let the mattress expand to its full size. No tools or external help required. It typically takes a few hours to fully expand.

No. There are no installation or setup charges for Hush mattresses. Our mattresses are designed for easy self-setup: unbox, unroll, and let it expand.

Do not use the product. Email us at support@hush.in or call +91 77188 11177 immediately with your order number and a photo of the product and its label. We will arrange a pickup and send the correct Hush product at no additional cost.

At Hush, we make two mattresses, and the choice depends on whether you need specific back support.

The Original is the all-rounder. It pairs a 100% natural latex comfort layer with a high-resilience responsive foam base that adapts to your body. It suits most sleepers and sleeping positions.

The Orthopedic is for focused back support. Same 100% natural latex comfort layer, but with a high-density foam base for extra firmness and spinal alignment. Recommended for back pain, elderly sleepers, or anyone who prefers a firmer feel.

Both come in 6-inch and 8-inch heights, in Single, Double, Queen, King, and custom sizes, and both are backed by our ​365-night trial.

The Orthopedic is our mattress for back support. It pairs a 100% natural latex comfort layer with a high-density foam base for extra firmness and spinal alignment. For mild or occasional back discomfort, ​The Original may also work, as natural latex naturally contours to the body and supports the spine.

Measure the internal dimensions of your bed frame (length and width). Hush mattresses are available in standard Single, Double, Queen, and King sizes. For non-standard bed frames, we offer custom sizing. Provide the exact length, breadth, and height, and we will build the mattress to fit. Enter your dimensions on the product page or ​contact us.

At Hush, we offer four pillows, each suited to different sleep styles:

Back sleepers do well with The Natural Latex Pillow for responsive, even support, or The Memory Foam Pillow for contoured three-way head, neck, and shoulder support.

Side sleepers need a higher loft. The Standard Pillow is dense and supportive enough to fill the gap between your head and shoulder, keeping the neck aligned with the spine.

Stomach sleepers generally prefer a softer, flatter pillow. The Super Soft Pillow has an adjustable zip that lets you reduce the thickness to get the right height.

Not sure? Browse all our pillows or talk to our team.

The Standard Pillow is our best pillow for side sleepers. Side sleepers need a pillow with enough loft and density to fill the gap between the shoulder and the ear, keeping the neck aligned with the spine. For natural cooling alongside side-sleeper support, ​The Natural Latex Pillow is another strong option.

We make two mattresses: ​The Original and ​The Orthopedic. Both share a 100% natural latex comfort layer and a Vitamin C-infused, machine-washable cover. The only difference is the base layer:

The Original uses a high-resilience responsive foam base that adapts to your body. It is the all-rounder, suited to most sleepers and positions.

The Orthopedic uses a high-density bonded foam base for extra firmness and spinal alignment. It is designed for back support.

Both come in 6-inch and 8-inch heights, multiple sizes including custom, and both are covered by our ​365-night trial and our lifetime limited warranty.

For a plush, sinkable feel similar to a five-star hotel pillow, choose our Super Soft Pillow. It has an adjustable zip that lets you change the thickness to suit your sleeping position. For a firmer, more structured feel, The Natural Latex Pillow and The Memory Foam Pillow both hold their shape and provide consistent support. For a dense, supportive pillow that does not flatten overnight, The Standard Pillow is a solid everyday choice from Hush.

The Memory Foam Pillow is our best pillow for neck support. Its contoured three-way design supports the head, neck, and shoulders together. If you prefer a naturally responsive feel over memory foam, ​The Natural Latex Pillow also provides consistent head-and-neck support without sinking in.

Use a mattress protector from day one to guard against spills and dust. Our mattress cover is zippered and removable. Machine wash the cover on a gentle cycle with cold water and mild detergent, then air-dry or tumble dry on low. Never machine wash or submerge the mattress core. Let the mattress breathe by stripping the bedding for an hour every few weeks, and avoid direct sunlight, excessive moisture, and harsh chemicals.

Cleaning depends on the pillow type. For ​The Natural Latex Pillow and ​The Memory Foam Pillow, do not machine wash or submerge in water. Spot-clean with a damp cloth and mild detergent, then air-dry completely. For ​The Super Soft Pillow and ​The Standard Pillow, check the care label on your pillow for specific washing instructions.

Yes, our mattress cover is machine washable. It is zippered for easy removal. Wash on a gentle cycle with cold water and mild detergent. Avoid bleach. Air-dry or tumble dry on a low setting. Do not wash or submerge the mattress core itself.

Latex and memory foam pillows (The Natural Latex Pillow and The Memory Foam Pillow) should never be machine washed or submerged. Spot-clean only with a damp cloth and air-dry completely. For fibre-fill pillows (The Super Soft Pillow and The Standard Pillow), check the care label on your specific pillow for washing instructions.

Rotate your mattress 180 degrees (head to foot) every three to four months to distribute wear evenly and maintain consistent support. Our mattresses do not need to be flipped, as the comfort and support layers are designed to work in a specific order from top to bottom.

Store your pillow in a cool, dry place away from direct sunlight, inside a breathable fabric cover or pillowcase. Do not use a sealed plastic bag, as trapped moisture can damage the fill. Avoid stacking heavy items on top, especially for natural latex or memory foam pillows.

Email us at support@hush.in, call +91 77188 11177, or WhatsApp +91 98695 80957 with your order number and reason for return. Our ​365-night trial covers mattresses purchased from hush.in. The trial covers mattresses only; pillows and soft furnishings are not included under this policy. For full details, refer to our ​trial and warranty policy.

Hush mattresses purchased directly from our website are covered by our ​365-night trial. If the mattress is not right for you, for any reason, within 365 nights of delivery, we collect it and refund you in full. No fees, no conditions. The trial covers mattresses only; pillows and soft furnishings are not included. Mattresses purchased through Amazon or Flipkart follow marketplace return policies. For damaged or defective products, we offer replacement regardless.

For mattress returns under our ​365-night trial, we cover the return shipping cost, provided the mattress is returned from the original delivery address. If the mattress has been moved to a different address, you bear the shipping cost. We send the packing material to you; you pack the mattress and keep it ready for our courier partner to collect.

Yes. If you are within the 365-night trial period and purchased directly from ​hush.in, you can exchange for a different Hush size or product. Call +91 90046 02102 to start the exchange. We will place the new order, adjust the cost difference, and arrange removal of the original mattress.

Yes. If your mattress or pillow arrives damaged or has a manufacturing defect, email us at support@hush.in with your order number and photos of the issue. We will arrange a replacement. Defects that develop over time may be covered under our ​lifetime limited warranty.

Once your return is initiated, our team will share pickup details and a timeline via email or phone. You can email support@hush.in or WhatsApp +91 98695 80957 at any point with your order number to check the status of your Hush return or refund.

Yes, we honor both. If the mattress is not right for you within 365 nights of delivery, for any reason, we collect it from your home and refund you in full. No fees, no conditions. Our lifetime warranty covers manufacturing defects for the life of the mattress, with full coverage including shipping for the first 10 years, and repair or replacement with a nominal shipping charge after that. Both policies are detailed on our trial and warranty policy page.

Our 365-night trial works in four steps. Order your mattress from ​hush.in. Sleep on it across different seasons. If within 365 nights of delivery you decide it is not right, contact us (email support@hush.in, call +91 77188 11177, or WhatsApp +91 98695 80957). We send packing material to your address, our courier collects the mattress, and we process a full refund once the mattress is received and verified, typically within seven business days of verification.

The Hush 365-night trial begins on the date your mattress is delivered to you, not the date of purchase. Your full 365-night window starts from the day the mattress arrives at your door.

Email support@hush.in, call +91 77188 11177, or WhatsApp +91 98695 80957 any time within 365 nights of delivery. Provide your order number and confirm you would like to return under the trial. We will send packing material to your address and arrange a courier pickup. A full refund is processed once the mattress is received and verified at our facility.

Our ​365-night trial applies to all Hush mattresses, including ​The Original and ​The Orthopedic, in all sizes and heights, when purchased directly from ​hush.in. The trial does not apply to mattresses purchased through Amazon or Flipkart, and does not cover pillows or soft furnishings.

Once the returned mattress is received at our facility and verified, we generate a Service Request Number (SRN). Refunds are typically initiated within seven business days of SRN approval. The time for the refund to reflect in your account depends on your bank or payment provider, and may take an additional few business days.

Your Hush refund is credited back to the original payment method used for the order. If you paid via UPI, the refund goes to the same UPI account. If you paid by credit or debit card, it goes back to that card. If you paid via net banking, the refund is returned to the same bank account.

This is usually a temporary bank processing issue. The amount is auto-reversed by your bank within 5 to 7 business days. If the reversal does not appear after that, email support@hush.in with your payment reference or transaction ID, and we will trace it.

Yes. If you cancel before the order ships, a full refund is initiated immediately and typically processed within 5 to 7 business days to your original payment method. For returns after delivery, the refund is processed once the product is received and verified at our facility.

Our ​lifetime limited warranty covers manufacturing defects in materials and workmanship for the lifetime of the original purchaser. Specifically, the warranty covers visible sagging or indentation greater than 1.5 inches (approximately 3.8 cm) not caused by liquid exposure or an improper bed base, physical flaws causing the foam or latex material to degrade, split, or crack despite normal usage, and manufacturing defects in the assembly of the mattress cover.

Our lifetime limited warranty covers mattresses only. Pillows, soft furnishings, bedding, and all other non-mattress products are not covered, whether sold separately or as part of a bundle. Any product-specific warranty applies only where it has been expressly provided in writing by Hush at the time of sale. For full details, refer to our ​trial and warranty policy.

Email support@hush.in, call +91 77188 11177, or WhatsApp +91 98695 80957. Provide your order number, proof of purchase (invoice), a description of the issue, and photos or a short video showing the defect. You can also write to us at: Hush, 46 Saki Vihar Road, Saki Naka, Andheri East, Mumbai 400072, Attention: Customer Support.

We require your order number or proof of purchase (invoice is mandatory), the date of delivery, a clear description of the defect, and photos or a video showing the issue. If reporting sagging, include a measurement of the indentation depth (the Hush warranty threshold is 1.5 inches). In some cases, we may accept photo evidence instead of returning the mattress.

Our ​lifetime limited warranty does not cover normal wear and softening of foam over time or body impressions less than 1.5 inches, comfort preference (the mattress feeling too firm or too soft), physical damage from misuse including burns, cuts, tears, liquid damage, or stains, damage from environmental causes, improper storage, or an inadequate bed base, fabric, cover, and textile wear (covers are not replaced under the warranty), mattresses relocated without using our relocation service, and mattresses sold as pre-owned, returned, or "as-is." You can find the full exclusion details on our ​warranty policy page.